We have received reports of suspicious text messages from a phone number beginning with “859” regarding F&M MasterCard Debit Cards. If you receive a suspicious text message, please call 800.417.8715 for assistance.
Fraud Text Alerts
Fraud Text Alerts
F&M Debit Mastercard with Text Alerts
With fraud monitoring from F&M, keeping your card safe is as easy as sending a text.
At F&M, we want to ensure using your debit card is always as safe and convenient as possible. That is why we use text alerts as part of our ongoing fraud monitoring program. Our Text alert service allows you to keep tabs on suspicious activity instantly.
How It Works
With text fraud alerts, if our system detects suspicious activity on your debit card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you will receive another message with a number to call for follow-up. If not, you are all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
Getting Started
Contact us at 800.451.7843 or visit your local office. We will verify your cell phone number is currently on file and you will receive an initial text enrollment message with instructions to verify your enrollment from code 20733 by replying YES and then you are all set. If there is suspicious activity, we will send a text alert right away.
Frequently Asked Questions
- How do I sign up to receive debit card fraud text alerts?
Contact us at 800.451.7843 or visit your local office.
- Is there a fee to receive alerts?
No, this is a FREE service. However, text message and data fees may be charged by your service provider.
- What number does the message come from?
Text notifications are coming from the short number 20733.
- How do I update my cell phone number to receive alerts?
Contact us at 800.451.7843 or visit your local office. Once updated, you will receive a new text enrollment message.
- When will I receive an alert?
If suspicious activity is detected on your debit card, you will receive a text message with details about the suspected transaction. Text messages are sent between 8 a.m. and 9 p.m. local time.
- How do I respond to an alert?
If the transaction was authorized, reply YES. If the transaction was unauthorized, reply NO.
- Why did I receive multiple enrollment messages?
If you have multiple debit cards, you will receive an enrollment message for each card. However, you only have to reply YES to one message to enroll all your debit cards.
- How long do I have to respond?
You have 72 hours to reply.
- How do I stop receiving alerts?
Reply STOP to cancel fraud text alerts.
- Why am I not receiving my alerts?
Contact us at 800.451.7843 or visit your local office to verify your cell phone is listed and current.
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